Company Name: MarketZen Limited
Website: https://marketzen.co
Contact Email: contact@marketzen.co
Company Address: 71-75 Shelton Street, London, England, WC2H 9JQ

1. Introduction

At MarketZen Limited, we strive to deliver exceptional Dropshipping Store Management Services tailored to your unique business needs. Due to the nature of our work—custom strategies, digital products, and non-tangible services—we have a specific Refund and Return Policy in place to protect the interests of both our clients and our business.

By purchasing any of our services, you agree to abide by the terms outlined in this Refund and Return Policy.

2. Nature of Services

Our services are primarily digital, non-tangible, and customized based on client requirements. These include but are not limited to:

• Store setup and design

• Marketing and advertising management

• Product and supplier research

• Order fulfillment setup and automation

• Optimization and growth strategies

Due to this nature, traditional returns do not apply as they would for physical products.

3. Refund Eligibility

We understand that sometimes expectations or requirements may change. Refund requests are handled case-by-case and may be eligible under the following circumstances:

3.1 Full Refund Eligibility

You may be eligible for a 100% refund if:

• You request a cancellation within 24 hours of purchase and

• No work has commenced on your project/service

Note: The refund will be processed to your original payment method within 7–10 business days.

3.2 Partial Refund Eligibility

Partial refunds may be considered at our sole discretion if:

• The project has started, but less than 25% of the service has been delivered

• The issue is the result of internal errors or failure to deliver the agreed-upon service

• You provide clear justification and evidence supporting your refund claim

The refund amount will be calculated based on the percentage of the service delivered.

4. Non-Refundable Conditions

We do not provide refunds in the following cases:

• If services have been fully delivered

• If the delay or dissatisfaction is caused by client inaction or late response

• If third-party platform issues (e.g., Shopify, Facebook Ads) affect the outcome

• If you change your mind after the delivery or simply no longer need the service

• For subscription-based services beyond the active billing period

• For promotional, discounted, or custom-quoted services

• For dissatisfaction arising from unrealistic expectations not aligned with initial proposals

5. Subscription Services and Recurring Payments

For recurring services like ongoing marketing or store management:

• Subscriptions are billed on a monthly basis unless otherwise stated

• Cancellations must be made at least 5 business days before the next billing date

• No prorated or partial refunds are issued once a new billing cycle has started

To cancel your subscription, please contact us in writing at contact@marketzen.co.

6. Service Revisions and Corrections

In lieu of refunds, we often offer:

• Free revisions within the agreed scope

• Corrections of errors caused by our team

• Strategy adjustments to better meet your needs

If you are unsatisfied with the service, we encourage you to reach out before requesting a refund—we are committed to resolving issues swiftly.

7. Exceptional Circumstances

In rare and extreme situations (e.g., medical emergencies, natural disasters), we may issue a courtesy refund or credit if valid documentation is provided. These cases are reviewed internally and are not guaranteed.

8. Chargebacks and Disputes

If a chargeback is initiated without contacting us first:

• Your service will be immediately suspended

• You may be blacklisted from future purchases

• We will contest the chargeback with documentation, proof of work, and communications

We strongly encourage clients to reach out to us first to resolve any concerns before contacting your payment provider.

9. Process for Requesting a Refund

To request a refund, please follow this process:

1. Email us at contact@marketzen.co with the subject line: Refund Request – [Your Order ID]

2. Include:

   • Full name and email used to purchase

   • Date of purchase

   • Detailed reason for the refund request

   • Any relevant attachments (proof, screenshots, etc.)

3. Our team will respond within 3 business days with a resolution or request for further details.

10. Modifications to This Policy

MarketZen Limited reserves the right to modify this Refund and Return Policy at any time. Any updates will be posted on this page with a revised effective date. We encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns regarding this policy, please contact:

MarketZen Limited
📍 71-75 Shelton Street, London, WC2H 9JQ
📧 contact@marketzen.co